Using resource staffing is a popular option that has been used in the IT industry for a long time. Some of us call IT consulting which is exactly what it is.
Trust-IT offers you a flexible way to manage your internal IT environment. The range of the service is tailored to your needs and wishes according to the requirements of your company.
We value our customer relationship and therefore ensure that you get a primary and secondary technical contact person who is committed to your environment for the best possible service and availability at holidays and illnesses.
We offer three levels of skill profiles depending on customer needs as well as different projects and advisory services such as:
Planning ahead of changes to the IT environment
Project management of major IT projects in areas such as network/communication and virtualisation
Consulting party for IT procurement
Write a functioning and adapted IT policy for your needs and requirements
Our user technicians have broad expertise and can therefore help in most situations.
They are certified and trained to manage application issues with MS Office, virus attacks, smartphones to hardware problems with user computers.
At least 2 years’ experience
Trained in the field and can solve difficult problems with internal support
Good experience of general IT
Need supervision but can perform assigned tasks
Our server technicians have long been working at our clients with environments that are typical for the segment. They are certified and trained to administer the operating systems and rectify faults proactively. They have many years of experience and work continuously with upgrades and migration projects.
At least 4 years’ experience
High degree of general and specialist skills
Carried out a number of tasks with very high quality and with many years’ experience as a consultant in their field
Responsible for their working field and tasks. Works independently to set targets and information
Server Deployment and Management
A system technician has in-depth knowledge of their main fields and has worked and completed several major tasks.
System technicians think solution-oriented and see the bigger picture in order to be able to offer you, the client, functional solutions.
At least 8 years’ experience
Specialised in one /several fields with cutting edge skills
Worked as a consultant for at least eight years and specialist in your field for several years
Can take on a leading role to be solely responsible for a task or objective. Can convey and teach knowledge that raises the competence of company personnel
Works proactively with system management and system design
At our service desk, experienced and trained technicians are ready to assist you directly over the phone without any detours. We solve 93% of all cases at the first contact, while the industry standard is 80%. We know that 93% is a high figure but that is our reality.
Trust - IT
* Proportion of support cases resolved at first contact