Helpdesk

The best IT-support!

Remote desktop

Predictable costs

One point of contact

Statistics and reports

Helpdesk

The best IT-support!

Remote desktop

Predictable costs

One point of contact

Statistics and reports

Helpdesk

The best IT-support!

  • Predictable costs
  • Remote desktop
  • One point of contact
  • Statistics and reports

Our Helpdesk is staffed with English speaking technicians. We also provide support in Swedish, Norwegian, Danish and Finnish.

Helpdesk means that Trust-IT manages user support as a service and our goal is that 80% of all cases will be cleared at first contact.

It is important to us that our customers are always treated well and get all the help they need no matter what the case concerns, that is to say the best support.

Helpdesk

What does the service include?
Helpdesk includes all support related to the user as well as the user’s work computer and services that Trust-IT delivers directly or indirectly.
The SLA agreed time-out concerns issues regarding the client’s hardware and already installed, documented programs, LAN, WAN, and network-connected printers.

Software failure (default applications) or Hardware failure
The service includes troubleshooting and fixes of hardware and software issues. If the error can not be remotely remedied by remote control, Trust-IT makes an on-site troubleshooting or makes a warranty notice to the manufacturer.

IT Service Management
The customer can log in to Trust-IT’s case management system and view the status of registered cases. IT Manager (a) has the opportunity to see the entire organization’s cases.

Predictable costs

One contact way

Remote desktop

Statistics and reports

  • All cases are recorded in the Trust-IT’s case management system.
  • Notification of cases via phone, email, portal, or by monitoring the alarm to our Helpdesk
  • To report cases, the user needs to be registered with the Trust IT and approved by the customer.
  • Escalation of cases is done according to agreed service levels.
  • All cases are traceable and unique by case number.
  • Statistics relating to cases reported by agreement. Normal reporting interval is 1 times / quarter in connection with the reconciliation meeting.
Partnerships

We get help from Trust-IT's Helpdesk

Partnerships
Partnerships
Partnerships

The best support in Sweden!

At our service desk, experienced and trained technicians are ready to assist you directly on the phone without any detours. We solve 93% of all cases at the first contact, while the industry standard is 80%. We know that 93% is a high figure but that is our reality.

Industry standard

80%

Trust - IT

93%

* Proportion of support cases resolved at first contact

Partnerships
Get in Touch

Contact us!
We offer a free 30 min. consultation!

Choose one of our offices below and how you would like to contact us.

Visiting address
Solna torg 3, 6fl. (entrance through Solna Centrum) SE171 45 Solna, Sweden

Directions
Head inside Solna Centrum. Look for Lindex or Taco bar. There you will find an elevator with the number three on. Take the elevator and go to floor six.

Visiting address
Solna torg 3, 6fl. (entrance through Solna Centrum) SE171 45 Solna, Sweden

Directions
Head inside Solna Centrum. Look for Lindex or Taco bar. There you will find an elevator with the number three on. Take the elevator and go to floor six.

Visiting address
World Trade Center DK A/S, Borupvang 3, 2750 Ballerup, Köpenhamn, Danmark

Visiting address
World Trade Center DK A/S, Borupvang 3, 2750 Ballerup, Köpenhamn, Danmark

Visiting address
Vaisalantie 4 02130 Espoo, Finland

Visiting address
Vaisalantie 4 02130 Espoo, Finland

Visiting address
Filipstad Brygge 1,0252 Oslo, Norge

Visiting address
Filipstad Brygge 1,0252 Oslo, Norge

Get in Touch
Partnerships